Our products are digital files delivered instantly, which makes refunds different from a physical store. This page explains exactly what is and is not refundable, and how to ask.
To request a refund: email contact@goodnotesplan.com with your order number and what went wrong.
Refunds we will always give
- You were charged twice for the same order, or an obvious duplicate payment occurred.
- The file is faulty — it will not open, pages are corrupted, or the download link never works and we cannot fix it.
- You received the wrong product — for example a different planner or colour to the one you ordered.
- You were charged but never received access, and we cannot deliver it after you contact us.
In these cases we will refund the amount paid, in full, to your original payment method.
Change of mind
Because downloads begin immediately on payment, a purchase is treated as started the moment your file is issued. If you have not downloaded your file and you contact us within 14 days of purchase, we will normally refund you — just tell us you have not used the file. Once a file has been downloaded, we are generally unable to offer a change-of-mind refund, as the product cannot be returned or un-copied.
What we cannot refund
- Downloads already used, printed or imported into a note-taking app.
- Compatibility problems with an app or device that is not listed as supported, if the file opens correctly on a supported one.
- Requests made long after purchase (guideline: more than 14 days) where the file has already been downloaded.
- Bundles where the individual planners have already been downloaded and used, unless the whole order is faulty or incorrect.
Cancellations
There is nothing to cancel after purchase: our products are one-off payments with no subscription, no renewal and no recurring charge. If you have an account, you may close it at any time by emailing us, and we will confirm when your data has been removed.
How long refunds take
We aim to reply to any refund request within two business days and to process approved refunds immediately. Once issued, the money typically appears on your statement within 5–10 business days for card payments and within a few days for PayPal. Bank processing times are outside our control.
Your statutory rights
Nothing in this policy limits any consumer rights you have under the law of your country of residence. Where local law gives you a stronger right to cancel or to a remedy, that right applies.