We are a small team and we read every message. Email is the fastest way to reach us:
What to include
- Order or download problem: your order number and the email address you used at checkout.
- Refund request: your order number and a short description of the issue.
- Product question: the planner name or link, and the app or device you plan to use.
- Licence question: what you would like to do with the files, so we can answer precisely.
- Anything else: just write to us.
Response times
We aim to reply within two business days, and usually sooner. Messages about a broken download or a duplicate charge are prioritised.
Common questions answered instantly
- Where are my download links?
- Can I get a refund?
- What am I allowed to do with the files?
- How do you handle my data?
- Planning guides and setup help
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